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Benefits - Scientifically proven
QDS produces tangible, measurable benefits to blood
centers that use it for donor interviewing. Unlike other blood
center software, the performance of QDS in production has been
measured, quantified and reported in
scientific venues and
in peer-reviewed journals.
Error reduction
QDS reduced FDA-reportable errors by over 60%, based
on before and after studies in 2 blood centers. Approximately 75% of
all blood center reportable errors trace back
to the health history interview as can be seen from the graphic. (Details
here)
Staff time savings
QDS is faster for staff by up to 5 minutes per
donor. Time savings were measured in three blood centers with
thousands of donors.
Donor satisfaction
Donor satisfaction with QDS was 7 or more times
greater than with face-to-face interviews. Donors say they are 14
times more likely to donate again with QDS. Repeated studies show
that donor satisfaction increases with repeat use of QDS. These data
were gathered at three blood centers in surveys of 2,188 donors.
Donor satisfaction was measured on seven different variables, all of
which show preference for QDS.
Staff satisfaction
72% of blood center staff prefer QDS to non-QDS
interviewing versus only 17% that prefer the "old way" (11% are
neutral). (Measured over 3 blood centers and 177 staff)
Risky behavior disclosure
Consistent with behavioral science literature, donor reporting of risky behavior was 9 times more
frequent in QDS than face-to-face. These behaviors include male-male
sex and intravenous drug use. (Based on 2.5 years of data at 1 blood
center)
Additional advantages of QDS
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Proven ability to update to new donor screening
regulations in as little as a week
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No training required for donors and only 2-3 hours
for staff
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Improved ability to handle donor surges and
control queues.
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